Payment policy

1. Introduction

Welcome to SSusan.com. This Payment Policy outlines the accepted payment methods, payment processing, and related procedures for making purchases on our website. Please read this policy carefully to understand your obligations and our practices regarding payments.

2. Accepted Payment Methods

We offer a variety of payment options to make your shopping experience convenient and secure. The following payment methods are accepted:

• Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
• PayPal: You can securely pay using your PayPal account.
• Apple Pay and Google Pay: For quick and secure checkout, you can use Apple Pay or Google Pay.
• Gift Cards: SSusan.com gift cards can be applied to your purchase by entering the gift card code at checkout.

3. Payment Processing

• Authorization: When you place an order, we will pre-authorize your payment method to ensure it is valid and has sufficient funds. This authorization may appear as a pending charge on your account.
• Charging Your Account: Your account will be charged once your order is confirmed and processed. If your order is split into multiple shipments, you may see multiple charges corresponding to each shipment.
• Currency: All transactions are processed in U.S. Dollars (USD). If you are using a non-USD payment method, your bank may charge a currency conversion fee.

4. Payment Security

We prioritize the security of your payment information. Our website uses industry-standard encryption technology (SSL) to protect your data during transmission. We do not store your complete payment details on our servers.

5. Payment Issues

If there are issues with processing your payment, please:

• Verify Information: Ensure all payment details are entered correctly, including card number, expiration date, and billing address.
• Contact Your Bank: Your bank may decline a transaction for various reasons, such as insufficient funds or suspected fraud. Contact your bank for more information.
• Contact Us: If you continue to experience issues, please contact our customer service team at [email protected] for assistance.

6. Refunds and Returns

For information regarding refunds and returns, please refer to our Return Policy. Refunds will be processed to the original payment method used at the time of purchase.

7. Payment Disputes

If you believe there is an error with your payment, please contact us immediately at [email protected]. We will investigate the issue and work towards a resolution.

8. Changes to This Payment Policy

We may update this Payment Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. Please review this policy periodically to stay informed of any updates.